This week we wanted to highlight MNsure’s /assister-central/shared-resources/joint-policies/lep.jspLimited English Proficiency Policy. It is of the utmost importance that individuals who are limited in their English language have meaningful access to program information and services. 

Assisters who have questions related to interpreting or translation for consumers with LEP should contact the MNsure Accessibility and Equal Opportunity (AEO) office. The AEO office can be reached by email at AEO@mnsure.org, or by phone, by calling the MNsure Contact Center at 855-366-7873.

If a consumer is in need of interpreting services, assisters can contact MNsure’s Language Line Solutions directly at 800-367-9559, enter MNsure’s client ID # 509052 and follow the prompts or assistance.

Please see the entire policy as referenced above for additional information including helpful tips for working with telephone interpreters.