The ARC cannot validate, confirm, or provide alternatives on servicing agency processes for public program cases. If the agency advises of next steps, ARC staff cannot recommend doing something else. We will refer you back to the servicing agency. If the consumer gets information from another agency, it is not necessary to call the ARC to confirm that the information is correct.

The ARC cannot close cases in which the consumer did not turn in their public program renewal. Please contact the servicing agency for next steps.