Assisters have a legal obligation to protect consumer privacy and personally identifiable information (PII) and are required to use a secure email when transmitting any consumer information to the ARC. This is one of those critical topics covered in your annual data privacy and security training! We are concerned that the ARC has seen an increase in the amount of unsecured consumer data being sent to the email box.

It is preferred that assisters use Microsoft secure emails. Please attach documents inside the secure envelope and do not reply to the outside of the secure email. 

The /assister-central/shared-resources/joint-policies/secure-email.jspSecure Email Policy can be found on Assister Central.