Policy Reminders and Closing Cases

• The ARC cannot speak to non-certified assisters or assisters who are in training. 
• Only ONE assister can be on the line during a call with the ARC. 
• All individuals in the room or on the line during a call must be identified at the beginning of a call with the ARC. The ARC is still experiencing situations in which people are talking during the call that are not identified as being present. 

Please see the /assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jspAssister Resource Center Service Policy for additional information.

Closing Renewal Cases: The ARC cannot close any public program case that has gone, missed or is undergoing renewal due to the public program unwinding. For these cases, the renewal must be completed.