The following are helpful tips to find a consumer’s renewal month and if the consumer has an online account, to determine if a renewal is required.

• Use the renewal tool to find the consumer’s renewal month. 
  • This tool just tells the renewal month. It does not say if a renewal is needed.
• Go into the consumer’s account and look for a renewal form or alternatively an updated eligibility notice that states they renewed. Consumers with online accounts will have the renewal in their notices.
  • The Covid pre-renewal notice just informs the consumer that they are getting closer to renewal time. It doesn’t mean they need a renewal. 
• If a family is receiving SNAP or cash benefits through the county, they are likely to auto-renew. 

Complete Renewals

The ARC sees many notes in consumer accounts about incomplete renewals. The following are some tips for completing a renewal successfully the first time.

• If anyone in the family is eligible for employer sponsored insurance, whether enrolled or not enrolled, submit an Appendix A with the renewal.
• If the consumer is removing someone from their application, make a clear note that the person is no longer living with the family. 
• Submit income verification documentation with the renewal.