MNsure was recently notified of several data privacy incidents which occurred while assisters were accessing an account created through the manual account creation process. To safeguard privacy of consumers, MNsure recommends the following practices:

• Complete each call fully before taking another client call.
• Keep only one client record open on the tab bar instead of having multiple cases open at the same time.
• Confirm you are assisting the correct client, checking information and verbally verifying it with the client at the time of service, especially when accessing an account using created through the manual account request process.
• Complete any case notes or documentation promptly.