Data privacy incidents can arise while assisting consumers with accounts created through the manual account creation process. To protect consumer privacy, MNsure recommends implementing specific best practices.

• Complete each call fully before taking another client call.
• Keep only one client record open on the tab bar instead of having multiple cases open at the same time.
• Confirm you are assisting the correct client, checking information and verbally verifying it with the client at the time of service, especially when accessing an account using created through the manual account request process.
• Complete any case notes or documentation promptly.