General questions can be emailed to the Broker Service Line (brokers@mnsure.org) to save a call, including questions regarding a consumer’s case (be sure to use a SECURE email if including any consumer-specific information!). However, consumer password resets, unlocking an account, enrolling in a plan or terminating a plan require talking with a representative.
Do not wait for a life event to be processed to enroll a client for 2026 – enroll before the deadline! Once the life event is processed, the consumer’s eligibility for any financial assistance for 2026 will be updated.
If a consumer is terminating their coverage for 2026, complete the termination online and wait to call after December 15 to close the application.
Consumers who qualify for a special enrollment period (such as losing public program coverage or loss of employer sponsored insurance) have until December 31 to enroll. Consider waiting until after December 15 if you need to call to complete this process.
