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Certifying Staff

Information about the background study process for new staff.

Process for Certifying Staff

Individuals seeking MNsure certification as a navigator or certified application counselor must complete a background study. New staff will work with their authorized agency contact to complete the background study process.

Additional Resources

Individuals may receive an email if an issue occurs during the background study process. Visit the Background Studies FAQ page for more information.

Steps for requesting and monitoring a background study for authorized agency contacts are on the Authorized Agency Contacts page.

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