Help us keep the ARC and Broker phone lines moving by following these few simple tips:
If assisters/brokers have not yet certified or recertified, they should not be calling the Broker or ARC lines to get help on consumer cases. We are unable to assist until they have completed certification/recertification.
Please have your consumer’s information ready prior to calling.
Use the updated Case Status Request (CSR) form to check on the status of an application, renewal, enrollment, life event changes, (and AORs for brokers)! Review the policy for /assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jspnavigators/CACs and /assister-central/broker-one-stop/policy-procedures/broker-case-status-request.jspbrokers online.
If you are having an issue enrolling online or another technical issue, please submit a screen shot to the ARC and Broker line with a brief description of the issue.
Please use the online Life Event tool to report those life events that the ARC/Broker team are unable to take over the phone. Review the /assister-central/shared-resources/report-changes/index.jspReport Changes Online page, which spells out which process to use for which life events.