12/19/2017 8:30:07 AM
Here are a few important things you should remember about this deadline week
Call volume at the ARC and Broker Line has been very high. Please help us improve the experience for everyone by following a few tips.
If you want to confirm a consumer’s enrollment, use the assister portal! If the consumer has authorized you as their assister, you can confirm a consumer’s enrollment by:
If you need to check a case status, submit the request by email.
Be aware that hold times will be longer during lunch time (11 a.m. to 2 p.m.) when we will have fewer staff on the phones at any one time.
Navigators / CACs