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Read the latest announcements for MNsure-certified assisters. The announcements can be filtered by 'Broker', 'Navigator and CACs' and also by date.

ARC Information Sharing

7/3/2019 3:06:44 PM

Effective Monday, July 8, ARC will be implementing a new information sharing policy. Highlights of this new policy include:

  • Clarification on information the ARC can share with assisters without the consumer present
  • Assisters will need to provide three unique identifiers for the consumer when calling the ARC
  • When calling the ARC with a consumer on the line, assisters may now use speakerphone or conference call

See /assister-central/navigator-one-stop/policy-procedures/information-sharing.jspInformation Sharing under /assister-central/navigator-one-stop/policy-procedures/index.jspPolicies and Procedures on Navigator One Stop for this entire policy.

Navigators and CACs


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