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Read the latest announcements for MNsure-certified assisters. The announcements can be filtered by 'Broker', 'Navigator and CACs' and also by date.

Terminating Inappropriate Interactions

7/3/2019 3:10:11 PM

The objective of this new policy is to ensure the safety and security of the public, MNsure staff and certified assisters. The policy details how to handle three situations, including:

  • Terminating inappropriate telephone calls
  • Terminating inappropriate consumer interactions
  • Terminating for suspected fraud

The entire /assister-central/shared-resources/joint-policies/inappropriate-interactions.jsppolicy can be found under /assister-central/shared-resources/joint-policies/index.jspJoint Policies and Procedures on Assister Central.

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