Response Time: Emails are responded to within two business days. Please do not send an additional email or call regarding an email until after two business days have passed. Doing this causes processing delays.

Secure Email: Assisters must request a secure email for any inquiry that contains protected information. The ARC cannot respond to emails that contain PII that has not been sent securely. Procedure for requesting a secure email:

• Send a regular email to the ARC at navigators@mnsure.org and use "request secure email” in the subject line.
• The ARC will send a secure email redirecting with a link to a secure site.
• Go to that site to set up an account.
• Secure emails may then be sent from that account to the ARC. Secure emails do not expire and can be re-used. When reusing a secure email, update the subject line to reflect the type of case you are submitting.

 The complete /assister-central/shared-resources/joint-policies/secure-email.jspSecure Email Policy can be located on Assister Central under Shared Resources.