MNsure is focused on serving our assister partners and consumers throughout the COVID-10 pandemic. We understand that our assister partners may need to change, reduce or temporarily suspend services to protect employees and customers, and to comply with Governor Walz’s Stay at Home Executive Order.

If your agency temporarily suspends application and enrollment services for consumers:

• Please notify MNsure via email at navigators@mnsure.org.

Agency administrators can temporarily remove certified assisters from the Assister Directory to ensure consumers are not attempting to reach out while the agency is closed. Do NOT change staff members to “inactive” status. To temporarily remove staff from the Assister Directory following these instructions:

• Use the Agency Management Program (AMP) to /assister-central/navigator-one-stop/essential-tools/update-staff.jspUpdate Staff on Your Roster and click on the link labeled “Update Assister Directory Listing and Status.” Click on "No" under the heading "List on Assister Directory (Public)."

When the agency resumes services, please notify MNsure via email and use AMP to add staff back to the Assister Directory.