The ARC has recently experienced a significant increase in the number of secure emails that are being quarantined as spam or phishing emails.

In some cases, the emails can be released and processed by the ARC.

If emails are marked as “phishing” and the ARC is unable to release them, the assister will be notified and the request will need to be resent using the ARC initiated secure email request process.

If your secure email is quarantined, it will cause a delay in processing your request. To avoid delays, we strongly recommend that you use a secure email initiated by the ARC. To use this process, send an email to navigators@mnsure.org with the subject “Secure email request.” The ARC will respond with a secure email which will not expire and can be re-used.