It has been brought to our attention that consumers have been using the life event change (LEC) online reporting tool to report their own changes through the assisters’ online access to Assister Central. Assister Central is a website with valuable information intended for MNsure-certified assisters. The  LEC tool was created for MNsure-certified assister use and the only individuals authorized to use the tool are these assisters. 

If consumers wish to report changes on their own, they must call the MNsure Contact Center. Changes submitted via the online tool that are not submitted by a certified assister through the assister’s account will not be processed.