The ARC has received many Case Status Request forms recently where the type of status requested field is blank. In order to provide status, this field must be completed. Without this information, the ARC is unable to respond to the request as it is not clear what information is needed. 

In order to continue to respond timely to requests, it is important that the Case Status Request policy guidelines are followed. These policies can be found on Assister Central in /assister-central/broker-one-stop/policy-procedures/broker-case-status-request.jspBroker One Stop for brokers and /assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jspNavigator One Stop for navigators and CACs.