Although most emails received in the navigator email box are responded to within a few hours, it is important to wait a full business day before contacting the ARC regarding an email response. 

Assisters should refrain from sending emails multiple times as doing this can cause a delay in email response times with more emails to review. Also, since there are multiple ARC members working on email responses, it may cause confusion for the assister and consumer should submitted forms be processed multiple times.