Helping you with requests requires that we log into different systems. When calling the ARC, it is helpful for us to know if you are looking a username and password for an account or checking on the status of a case or application. Information for these two inquiries are found in different systems. 

When calling the ARC, it is helpful if you:

1. Provide the ARC team member with your first and last name and assister ID. 
   • It is not necessary to spell your name as it pops up on our screen and we just need to verify your information.
2. Please let us know how we can help you – are you calling about a username and password or the status of a case or application.
   • When calling for a username and password, the consumer must be on the call, unless you are calling about a manual account request form that includes your email address. 
3. Provide the consumer’s three personal identifiers (three PII).

Calls are often starting with the three personal identifiers without even saying what the call is regarding. Initially knowing how we can help is a great way to make for a more efficient call.