Manual Account Requests

The ARC can only check the status of an online account (manual account request) if the assister’s email is on the account request form or if the consumer is with the assister.

For all user id requests (non-manual account requests), we will only check the online user id system if the consumer is on the phone line at time of call or present with the assister. Please call with the consumer if you are looking for a user id.

Consumer Calls

The Assister Resource Center is a contact center for assisters only. Please do not give clients our phone number and/or drop them off when calling with them. We have seen an increase in consumer only calls. We want to be focused on the certified assisters that are calling us during this busy period of time.