We have a few tips to make your call to the ARC more efficient. It is best to have all of the information needed prior to calling as it helps with our time spent on the phone as well as keeping call wait times down.

• Life events for MinnesotaCare and Medical Assistance-eligible consumers are not processed by MNsure. For Medical Assistance questions, please contact a county agency and for MinnesotaCare questions, please call MinnesotaCare Operations.
• Please do not respond back to the life event change (LEC) processing email updates from the ARC. If you have questions about the email, please call in to the ARC.
• Advanced Premium Tax Credits (APTC) can be adjusted in the consumer’s MNsure account. To learn more about how to adjust in the consumer’s account the guide, /assets/2021_Updated_UserGuide_Adjusting_Monthly_Advanced_Premium_Tax_Credits_tcm34-477242.pdfAdjusting Monthly Advanced Premium Tax Credits (PDF) will help with the process. The guide is posted in the /assister-central/helping-consumers/shop-enroll/index.jspShop and Enroll section on the Helping Consumers page of Assister Central.
• Make sure to have your client’s plan selection available prior to calling the ARC for assistance with enrollment. MNsure.org has a /shop-compare/index.jspshopping tool that will assist in plan selection anonymously.