ARC representatives are only able to view paper applications that have been entered into an eligibility system such as METS or MAXIS. Since representatives are unable to view these applications, they are also unable to see notes on a case or to verify if a paper application has been received. The ARC will refer these types of cases to county. It is recommended that assisters wait three (3) weeks after the date of submission to check the status of a paper application.

Please also keep in mind the following:

• ARC representatives use all personal identifiable information (PII) that an assister provides to them and checks multiple systems for cases. 
• When multiple names are given for a consumer, representatives will also check different variations of consumers’ names. 
• The ARC has found at times that a case cannot be located because the PII provided for verification is not consistent to that used during the account creation and application processes. 
• We recommend that assisters stress to consumers the importance of providing the exact same PII every time they work with them.