When calling for username and password resets, the consumer who the user ID is assigned to must be present on the call. ARC representatives are unable to provide the username of an adult child to their parent, and if there is no open case, ARC representatives cannot share the username for one spouse with the other spouse. 

These situations are also true for case status requests. If an individual is on a call with the assister and they are not on the case in reference, ARC representatives cannot share information about the case. 

Please be sure to let ARC staff know who is on the phone with you. We must do our part to protect consumer's private information.