When sending information via email to MNsure, is important to remember that personally identifiable information (PII) must be sent via secure email. Assisters must request a secure email for any inquiry that contains protected information. The ARC and Broker Service Line will not respond to emails that contain PII that have not been sent securely. Instructions for requesting a secure email are available on /assister-central/broker-one-stop/contact/index.jspBroker One Stop and /assister-central/navigator-one-stop/contact/index.jspNavigator One Stop on Assister Central.

The /assister-central/shared-resources/joint-policies/secure-email.jspSecure Email Policy can be found on Assister Central under Shared Resources then Joint Policies and Procedures.