Make the most of your time! Call the ARC prior to submitting an application to make sure there isn't an open case already. Emailed Case Status Requests are another great way to find out if the consumer has an open application. We can check up to three consumers per call and up to 20 consumers per CSR! Please let us know at the beginning of the call if you are inquiring about more than one consumer.

When calling the ARC, it is not necessary to spell your name as we see it on our screen. If we have questions, we will let you know!

Account Issues: We are seeing some new account problems where consumers cannot start a new application. It is helpful if when this happens that you call in with the consumer. If that consumer has multiple accounts, an older account may work to create a new application. Calling with the consumer will enable the ARC to look up all user id’s that can be associated with 3 personal identifiers.

If you are still unable to do a new application, the ARC team will do a technical ticket and will email when the account is fixed.