Important Tips for Online Reporting Changes and Account Request
12/8/2022 1:35:15 PM
A browser-related bug was discovered impacting those using some versions of Firefox to submit online life events.
Those submissions may not have been captured by MNsure.
Until further notice, do not use Firefox for submitting online life events or MNsure’s other online tools. We recommend using either Chrome or Edge. This does not impact the online METS application.
If you must use Firefox, email the ARC for instructions on how to update the browser “Cookies and Site Data” settings to resolve the issue.
To arrive at the dashboard of your online eForm account each time that you login, you must log off before exiting your account. If you do not log out of your account, you will be returned to the form that you most recently submitted.
To get back to your dashboard click on “My Account” from the account request eForm and “Manage My Account” from the reporting changes form.
