An emailed CSR is a great tool for assisters to use to check statuses. 

• The life event status check is only for life events reported on QHP cases. For public program cases, we only give the current status of the consumer’s case and not any notes regarding a change.
• Avoid putting case numbers or other details under "Status Information" on CSRs. This field is reserved for the ARC’s use.
• MinnesotaCare cases may require follow up with MinnesotaCare, the ARC can only view eligibility (not if coverage is active or if other steps are needed to secure coverage).
• Pending paper applications on MAXIS cases often require follow up with the agency for more details. For MAXIS cases, the ARC can give active information or state it is pending. No further notes are given or what verifications are needed.
• For newborns, always provide 3 personal identifiers for an adult on the case. If the newborn has not been added, the ARC will not find information if only the newborn is listed on the CSR.
• If noted by ARC to follow up with another agency, do not continue to send the case to check status without following up with the agency and/or consumer. The ARC is getting CSRs for the same cases weekly with no agency contact. This takes up limited ARC resources and reduces capacity to respond to all CSRs.
• Allow at least 30 days after submitting a paper application before following up on the status.

See the /assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jspCase Status Request Policy in the Policies and Procedures section on Navigator One Stop for additional details.