Navigator Tip of the Week: Things to Remember Before Calling the ARC
5/11/2023 2:29:05 PM
The ARC is unable to take calls with multiple assisters on the line. If you encounter a unique situation where more than one assister needs to be involved in a discussion, please email us at navigators@mnsure.org for further information.
Since the ARC does not add assister information to cases and they do not know if agencies will discuss cases with or without the consumer present, to ensure that another agency will speak to you about a case it is helpful to make it a standard policy of having the consumer sign the form DHS-3549 when meeting with them (available on edocs).
The ARC cannot answer any questions about navigator per enrollee payment remittance statements. All payment inquiries must be emailed to navigators@mnsure.org.
