Due to an increase in case status requests (CSRs), the ARC is currently about a week behind in processing CSRs. The ARC receives about 200 cases per day to check for status updates. The following are some tips for submitting a CSR:

• The ARC cannot check the status of long-term care applications, MAXIS renewals or spenddown cases. Those status requests must go to the county.
• Household members should be grouped together line after line on the same CSR – one individual per line.
• The maximum number of lines per CSR is 20 – one individual per line.
• Each CSR form must be submitted on a separate email.
• Status must not be requested on paper applications and renewal forms until three weeks after they have been submitted. Requests made prior to the three-week timeframe will not be processed as MNsure will not have updates to provide prior to this period.
• Once status has been checked on a case, follow-up status requests on the case should be done with the agency indicated on the CSR. There should not be repeat cases on CSRs.
• CSRs for life event changes (LECs) should only be on QHP cases in which the change was reported to MNsure. LEC status requests for public program cases should not be submitted on CSR forms to the ARC.