Loss of public program due to Unwind SEP: If a consumer completes a public program renewal and is QHP eligible, but does not have an online account, assisters can work with their clients to select a plan and then call the ARC with the client to report the loss of public program and enroll. 

Federal Tax Information (FTI) processing: The ARC cannot give timelines for FTI processing. If they are not in the online system, ARC staff is able to set up a consumer in the system. The consumer will be notified when the FTI form is processed.