Reporting Changes 

Reporting a change may require more than one call to the ARC. It is important when you call to report a change that you know what needs to be changed and have all necessary calculations completed to report the change. ARC representatives are unable to calculate income for you. 

1. First, call the ARC to ask about the information currently on the application. It is crucial to gather specific details, such as income, to discuss necessary changes with the client.
2. Discuss with your client what changes need to be made. Calculate current income (income being received now), dates income changed and/or ended, how often they are paid (biweekly, weekly, semi-monthly), and calculate projected annual income (PAI) (the total anticipated income for 2024). 
3. Call the ARC to report the change with the client if it cannot be reported online. 

Information about how to report changes can be found on Assister Central in the Helping Consumers section under /assister-central/helping-consumers/report-changes/index.jspReporting Application Changes.

Removing Household Members

• Biological parents that live with their children should not be removed from the household.  
• Adult children that are tax filers and not tax dependents of their parents can be removed even if they still live in the same household.