As we near December 18, new consumers who use the manual account creation process (using the online tool or mailing their account request) may not receive their account credentials prior to the deadline.

A consumer may be eligible for a January 1, 2025, coverage effectuation date for their qualified health plan if they were not successfully identity proofed through the online remote identity service, submitted a manual account request and their manual account credentials are not received by December 18. 

If you are working with a consumer whose online account credentials are received after December 18, they should enroll in a plan as soon as possible to gain coverage starting February 1, 2025, and then contact MNsure to have their case reviewed for a possible change in their coverage effectuation date to January 1, 2025. 

Consumers can call the Contact Center or assisters can call the Broker Service Line or Assister Resource Center (when calling the ARC, the consumer must be on the call). Consumers should be informed that their date of application for Medical Assistance (MA), MinnesotaCare and other Minnesota Health Care Programs is not established until they submit a completed application or submit DHS-3417B.