The ARC accepts securely emailed /assets/ARC-Case-Status-Request-Form-Updated-10-2017_tcm34-315450.xlsxCase Status Request forms (CSRs) from assisters who are seeking updates on consumer cases. Instead of making phone calls to the ARC to check status of three cases at a time, utilizing the CSR form is an effective method for inquiring about multiple cases.

We would like to highlight several key points from the /assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jspCase Status Request Policy.

• CSRs must be sent by secure (encrypted) email, as they contain consumer’s private information. If you need a secure email shell, please email us to let us know. A secure email can be used and reused for all correspondence with ARC, eliminating the need to request multiple secure emails.
• Case Status Request form available on Assister Central under Essential Tools must be used when submitting case status requests. The header of the form must contain all detail of your organization, including name, agency, assister id, phone number and email address. This information must correspond with that of the individual sending the email.
• ARC will research everyone listed on the form. To obtain information for all member of a household, each member must be entered on a separate line.
• CSRs are not intended for verifying changes reported to other agencies such as newborn registrations, adding individuals to public program applications and income changes from MCRE to MA. Status inquiries for these changes should be directed to the agency handling the case.
• Only one form will be accepted per email with each form limited to a maximum of 20 individuals. There is no limit on the number of emails that can be sent.
• The response time for CSRs can take up to five business days, however we have recently been responding within the same or the following day.