When submitting verification documents, it is essential to ensure that you are using the appropriate queue. For special enrollment period (SEP) verification documents, access the consumer’s account or search for "ENROLLMENT UPLOAD" on MNsure.org. For general verification documents, simply use the search term "UPLOAD" on the same website. Additionally, MNsure provides best practices for uploading files to facilitate a smooth process.

Document Requirements

A consumer can take a picture of the documents with their phone or mobile device, or scan their documents to a PDF, to be able to upload them. Documents must be legible and should be saved to the device the consumer will use to upload them. Up to three separate files can be uploaded in each submission, and while JPEG, PNG and GIF files only contain one page, PDF files can contain multiple pages. 

To be successful, files must at minimum:

• Be JPEG, GIF, PNG or PDF format.
• Not exceed 5MB in size.
• Not be password protected.
• Use only letter and number characters in the file name.
• Use less than 45 characters in the file name.
• Include the consumer’s last name and IC reference number in the file name.
• Use a unique file name. 

For more than one file, add an underscore and number to each file name. 

• Acceptable:  ‘Doe_Jane_9955443308_1’ and ‘Doe_Jane_9955443308_2’
• Unacceptable:  ‘Doe_Jane_taxes.pdf’ and ‘Doe_Jane_taxes.Pdf’