There are certain times when the ARC is not the most suitable resource for assistance. It's important to recognize these instances to ensure you seek the best support for your needs.

• MinnesotaCare should be contacted for information related to MinnesotaCare premiums.
• Call the consumer's county of residence for information related to medical spenddowns.
• Contact the agency in question for information about county and/or DHS standard procedures.
• ARC staff is unable to assist with explaining the differences between qualified health plans - the best option is to contact a broker in your area.
• Call the servicing agency for MMIS interface discrepancies.
• Contact the county for paper applications not yet entered in MAXIS or METS. The ARC is not able to see paper applications until they are entered into one of the eligibility systems (i.e. MAXIS or METS) by the county or DHS. It is necessary to wait at least 3 weeks before contacting the ARC regarding the status of a paper application.

These and additional resource information can be found under Additional Resources for Application Information in the /assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jspAssister Resource Center Service Policy.