Navigator agencies will receive per enrollee payments for eligible activities completed by certified staff. However, for MNsure to credit an agency with the activity, a navigator must be associated with the consumer’s case. All navigators are encouraged to carefully read the /assister-central/navigator-one-stop/policy-procedures/navigator-payment-policy.jspNavigator Payment Policy for a full list of eligible activities and the appropriate method to associate with the consumer’s case.

We want to specifically remind you that assisting a consumer who is in a “Need to Renew” status is eligible for payment. However, for the navigator to be associated with that case for payment purposes, the navigator must complete an online Navigator Case Association Form within 30 days, selecting the option for submitting a renewal form for a consumer in “Need to Renew” status. 

Remember, for assisting a consumer with renewals:

• Adding navigator information (such as Assister ID) on the renewal form itself will NOT create an association that can be used for payment. You must complete the online case association form. 

Assisting members who are auto renewed is not eligible for payment, even if the consumer needs to report a change in circumstance.