Consumer Present: When calling the ARC, it is sometimes necessary to have the consumer on the same phone line as you or in the room with you when the call begins. The following is a list of situations where the consumer must be present as described above:

• Retrieve a username and reset a password (unless an account request form was done with the assister’s email on it)
• Close a case
• Report a LEC
• Report a special enrollment event
• Enroll or term insurance plans

Please keep a note of these situations as we want to be able to provide assistance every time you call us!

Verification Document Uploads: We have noticed quite a few instances where verifications for special enrollment period (SEP) or life event changes (LECs) are being uploaded in the assister’s name. This causes delays in finding the verifications and additional time to correct the error. All uploads should be in the consumer’s name and include the consumer’s information. Computers can also autofill the wrong information so be sure to double check to make sure what you are submitting is correct.