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As a MNsure-certified assister, you will likely encounter the need to help consumers to provide some form of proof (verification) before they can proceed to the next step.

The areas where verification is frequently required are listed below.

Account Creation

See Creating Accounts in the Helping Consumers section which includes resource links to frequently used forms and guides.

There are also detailed instructions covered in the policies and procedures for manual account creation:

Special Enrollment Period

See the Verifications and Pre-Verifications section on this page.

MinnesotaCare and Medical Assistance

To obtain or maintain eligibility for a public program, assisters may need to submit verification documents. These documents should be sent to the consumer's servicing agency.

  • Assisters and consumers should follow guidance on the notice to see what documents are acceptable proof for the verification requested. MNsure is unable to determine if a document is acceptable over the phone.
  • The consumer should send in the verification documentation being requested to the address listed on their verification notice.
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