Account Requests

The ARC can only check user IDs and password status if the consumer is present on your call to the ARC. Concerns about account requests that have not been processed and questions about denied account requests must be sent by email to navigators@state.mn.us. The ARC does not have the ability to troubleshoot any account request inquiries over the phone.

Assisters should use the /assets/ACRe-Assister-Guide_tcm34-549387.pdfAssister Guide for Account Creation Request eForm for assistance when submitting account requests using the eForm. The eForm is the preferred and most efficient method.

Life Event Change, Technical issue and Enrollment Escalation Status Emails

Emails will be sent to the assister:

• When a LEC is processed
• When a resolution is available for a technical issue 
• When a resolution is available for a QHP enrollment escalation

Please do not provide additional information by responding to these emails. The ARC is not able to accept corrections or attestations by email since the consumer is not present. Please call the ARC with questions about these emails. As a reminder, if changes are necessary, the consumer must be present on the call.