Calling the ARC with a Consumer

If an assister calls the ARC with a consumer present, ARC staff is only able to review and provide information about that consumer’s case. If the assister has another consumer in the office or other cases to inquire about, they will need to call the ARC back after they have finished working with the original consumer. 

Emailed Case Status Requests

Once the ARC has reviewed the status of a case and shared the information via emails, it is expected that further follow up be done with the agency responsible for the case. Any follow up on changes reported to another agency should be done with that servicing agency.