Organizations that serve as navigators/in-person assisters are contracted to:
Navigator organizations are formally contracted partners with MNsure and are not insurance agents or brokers. To become a partner, organizations must submit an application. MNsure will accept applications on a rolling basis. Applications will be reviewed in the order received.
Organizations will be notified of the outcome of their application. If approved, a contract will be sent to the organization for review and signature.
Submit questions to: navigators@mnsure.org
A sample contract is available: MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
Before actively assisting consumers through the MNsure marketplace, each staff member who will deliver direct consumer assistance at your organization must be certified by MNsure.
Once a contract is executed with the organization, the Assister Resource Center will send the organization's primary contact the background check forms and instructions for submitting a roster of all staff members who require certification.
After a contract is executed with the organization, the organization may submit a staff roster through their online Agency Management Program (AMP) account.
To be certified, staff must:
Training is available online, so courses can be taken when convenient. Training will:
Certification is confirmed once a background check has cleared, training has been completed, and knowledge assessments have been passed. Once an individual is certified, they will receive a unique assister ID number to use when assisting consumers.
The Assister Resource Center (ARC) provides ongoing support and information to certified assisters. During the contracting process, questions can be submitted to navigators@mnsure.org.
Contracted organizations will be paid quarterly:
To contract with MNsure an organization must provide a DUNS number (how to obtain a DUNS number) and SWIFT Vendor ID (how to obtain a SWIFT Vendor ID).
