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MNsure Contact Center Reaching Capacity

3/31/2014 10:14:43 AM


CONTACT: Jenni Bowring-McDonough
Media Relations Coordinator

ST. PAUL, Minn. - As of noon on Monday, March 31, the MNsure Contact Center had received more than 9,600 incoming calls from Minnesotans with questions about health insurance, nearly double the total amount received on December 31, 2013.

As expected, this is putting strain on the phone system, and may cause some users to not get through to an agent. The current average hold time at the MNsure Contact Center is 18 minutes, and is expected to increase throughout the day.

Minnesotans that are not able to get through to the Contact Center, or that are having difficulty enrolling online, are urged to fill out the MNsure Enrollment Attempt Form, found on the homepage. A MNsure representative will contact them at a later date to complete enrollment.

On Friday, March 28, the MNsure Contact Center received 3,213 incoming calls. On December 31, 2013, the MNsure Contact Center received 5,440 calls.

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