3/14/2018 1:03:09 PM
FOR IMMEDIATE RELEASE
ST. PAUL, Minn.—MNsure’s Chief Executive Officer (CEO) Allison O’Toole is stepping down after three successful years guiding Minnesota’s health insurance exchange. At a MNsure board meeting today, Chief Operating Officer Nate Clark was named acting CEO. O’Toole leaves MNsure significantly improved from when she began, doubling the number of yearly enrollments, cutting wait times to nearly zero, consistently beating revenue projections and overseeing a consistently balanced budget.
“I’m so proud of the strong progress our dedicated MNsure team has made over the last few years, and I know they will continue to improve in the future,” said O’Toole. “I feel so fortunate to have worked with the dedicated team at MNsure doing difficult, important work for the people of Minnesota.”
After becoming MNsure’s deputy director for external affairs in February 2014, O’Toole was named acting CEO in May of 2015 and CEO in November 2015. Under O’Toole’s leadership, MNsure enrollment has increased from 58,673 in the 2014-2015 open enrollment period to 116,358 in the 2017-2018 period. For two years in a row, Minnesota led the nation in the percentage of new enrollees. Customer service has also improved, with call wait times decreasing from an average of nearly 30 minutes in MNsure’s inaugural 2013-2014 open enrollment period to an average of under 10 seconds in the 2017-2018 period.
Following O’Toole’s resignation, the MNsure Board of Directors today named Nate Clark as acting CEO. After a long career as an executive at Thompson Reuters, most recently as vice president for strategy and business development, Clark has served MNsure COO since December 2016. He has helped lead many of MNsure’s major improvement projects, such as the addition of a popular online shopping comparison tool, the bolstering of the customer service call center to reduce call wait times, and the hiring and management of a new private sector partner to improve system stability and performance.
“Allison has done outstanding work for the people of Minnesota, and we wish her all the best in her new position, and we’re confident given Nate’s strong experience and expertise we’ll keep all of our improvement projects moving forward,” said Phil Norrgard, chair of the MNsure Board of Directors.
Clark will take over as acting CEO effective April 14.
“I’m excited to continue the great work started under Allison’s leadership,” said Clark. “MNsure has made a tremendous amount of progress over the last few years, and continuing that will be my top priority.”
During the 2018 open enrollment period, MNsure enrolled more Minnesotans into private health coverage than ever before. More than 116,000 Minnesotans enrolled in coverage and saved on average nearly $7,000 per year off their premiums. More information can be found at mnsure.org.