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Consumer Alert: Be Aware of Scams Targeting Minnesotans Who Are Shopping for Health Insurance

9/25/2023 10:00:00 AM


ST. PAUL, Minn.—Minnesota Department of Commerce and MNsure, Minnesota’s official health insurance marketplace, are issuing a joint public service announcement alerting consumers to be aware of scams targeting Minnesotans who are no longer eligible for Medical Assistance (Minnesota’s Medicaid program).

This alert is specifically for Minnesotans who submitted their Medical Assistance renewal paperwork, found out they do not qualify for the program, and need to find new health insurance. When trying to buy health insurance, they may be vulnerable to scams from someone pretending to be MNsure that sells them a bogus insurance product. In some cases, scammers have taken money from consumers by saying they must pay for help enrolling in a plan or asking them to pay for premiums up front over the phone.

“Consumers should be on the alert for health insurance scams, including people claiming to represent MNsure who are not legitimate. is the safest place for consumers to shop for and buy health insurance with confidence or connect with a trusted, MNsure-certified assister for free application and enrollment help,” said CEO Libby Caulum.

“Scammers are trying to trick Minnesota consumers into signing up for something that sounds like comprehensive health insurance when it is not,” said Jacqueline Olson, the Department of Commerce’s Assistant Commissioner for Enforcement. “Our mission is to protect the interests of Minnesota consumers, and the Minnesota Commerce Department takes complaints about the fraudulent and unauthorized sale of insurance seriously. Scammers need to know that their conduct is being pursued.”

Here are three tips for consumers to confirm you’re working with MNsure:

  1. Check the website URL. Make sure you click on if using a search engine, or type into the address bar. 
  2. Take advantage of MNsure’s free and anonymous cost estimates online. has a cost estimator tool that allows you to shop for health plans without submitting your contact information. Be careful with websites that insist on collecting your telephone number to provide you with an estimate. Providing your telephone number to these websites may lead to numerous unwanted calls. 
  3. Watch out for unsolicited calls and requests for payment over the phone. MNsure will never cold call you to try and sell you health insurance or give your phone number to a broker without your prior permission, and MNsure will never call and ask for a Social Security number, credit card or bank account number.

What to do if you think you’ve been scammed:

If you are asked to pay for assistance getting health insurance through MNsure or think you have been scammed, report it to MNsure immediately by calling the anonymous complaints telephone line at 844-466-7873. Report the person's name, organization, contact information, and website you used. MNsure refers cases to the Minnesota Department of Commerce Enforcement Division, which investigates fraud complaints from consumers.

MNsure is Minnesota's health insurance marketplace where individuals and families can shop, compare and choose health insurance coverage that meets their needs. MNsure is the only place you can apply for financial help to lower the cost of your monthly insurance premium and out-of-pocket costs. Most Minnesotans who enroll through MNsure qualify for financial help.

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